Terms of service

Effective Date: January 2026

Welcome to Eleve Lashes (“we,” “our,” or “us”). By accessing or using our website located at elevelashes.com (the “Site”), you agree to be bound by these Terms of Service (“Terms”).

Please read these Terms carefully before using our Site or purchasing products from us.

1. Use of Our Website

By using this Site, you confirm that you are at least 18 years old or are using the Site with permission from a parent or guardian.

You agree not to:

  • Use the Site for any unlawful purpose
  • Attempt to interfere with the Site’s security or functionality
  • Copy, reproduce, or exploit any portion of the Site without written permission
  • Misuse our products in a manner inconsistent with intended cosmetic use

We reserve the right to refuse service to anyone at any time for any reason.

2. Products & Orders

We strive to display product descriptions, images, and pricing accurately. However, we do not guarantee that all information on the Site is error-free, complete, or current.

We reserve the right to:

  • Limit or cancel quantities purchased
  • Refuse or cancel orders at our discretion
  • Correct pricing or listing errors
  • Discontinue products without notice

All purchases are subject to product availability.

3. Shipping & Returns

Please refer to our Shipping and Return Policy for information regarding:

  • Shipping timelines
  • Lost or delayed packages
  • Return eligibility
  • Refund processing

Shipping times are estimates and are not guaranteed.

4. Cosmetic Product Disclaimer

Our products are intended for cosmetic use only.

By purchasing and using our products, you acknowledge that:

  • Individual results may vary
  • You are responsible for using products safely and according to instructions
  • You should discontinue use immediately if irritation or allergic reaction occurs
  • We are not responsible for misuse of products

If you have sensitive skin, allergies, or eye conditions, we recommend consulting a healthcare professional before use.

5. Intellectual Property

All content on this Site, including but not limited to:

  • Logos
  • Branding
  • Product names
  • Images
  • Videos
  • Graphics
  • Website design
  • Written content

is the property of Eleve Lashes and may not be copied, reproduced, or used without prior written permission.

Unauthorized use may violate trademark, copyright, and other applicable laws.

6. User Content

If you submit reviews, comments, photos, tagged social media content, or other materials to us, you grant Eleve Lashes a non-exclusive, royalty-free, worldwide license to use, reproduce, publish, and display such content for marketing and promotional purposes.

You represent that:

  • You own or have permission to share the content
  • The content does not violate any third-party rights
  • The content is not unlawful, misleading, or offensive

7. Limitation of Liability

To the fullest extent permitted by law, Eleve Lashes shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from:

  • Use of the Site
  • Use or misuse of products
  • Delayed or failed deliveries
  • Allergic reactions or cosmetic sensitivities
  • Inability to access the Site

Our total liability shall not exceed the amount paid for the product purchased.

8. Third-Party Services

Our Site may contain links to third-party websites or services, including payment processors and social media platforms.

We are not responsible for the content, policies, or practices of third-party services.

9. Privacy

Your use of our Site is also governed by our Privacy Policy.

By using the Site, you consent to the collection and use of information as described in our Privacy Policy.

10. Governing Law

These Terms shall be governed by and interpreted under the laws of the State of New York, without regard to conflict of law principles.

Any disputes arising from these Terms or use of the Site shall be resolved in the courts located in New York.

11. Changes to These Terms

We reserve the right to update or modify these Terms at any time without prior notice.

Changes become effective immediately upon posting to the Site. Continued use of the Site after changes constitutes acceptance of the revised Terms.